Shipping

Welcome to Ziorris. Please review the information below regarding how we process and deliver your orders across India.

1. Order Processing Time

All orders are processed within 1–5 business days (excluding weekends and public holidays).
During sale periods, festive seasons, or high-volume times, processing may take slightly longer.
You’ll receive an email and SMS confirmation as soon as your order has been dispatched, along with a tracking link.

2. Domestic Shipping (India Only)

We currently deliver across India through our trusted logistics partners, who allocate the most reliable courier service based on your delivery location.

• Standard Shipping: Estimated 5–10 business days (depending on pincode).
  

• Express Shipping: Estimated 3–5 business days (extra charges apply).
  
  

Delivery timelines are estimated and may vary slightly due to courier delays or local conditions.
Shipping is free across India, except for selected remote or unserviceable locations (displayed at checkout).

3. Tracking Your Order

Once dispatched, you’ll receive an email or SMS with a tracking link to monitor your shipment in real time.

4. Wrong Address Disclaimer

Please ensure all shipping details are entered accurately at checkout.
Ziorris is not responsible for delays or failed deliveries caused by incorrect, incomplete, or unserviceable addresses.
Orders returned due to such issues may be reshipped once corrected, with re-shipping costs borne by the customer.

5. Undeliverable Orders

If an order is marked undeliverable (for reasons such as wrong contact details, refusal, or unavailability), it will be returned to us.
Once received, our team will contact you to arrange reshipment (extra charges apply) or issue store credit (excluding shipping fees).

6. Out-of-Stock Items

Out-of-Stock Items
In the rare event that an item becomes unavailable after your order is placed, our team will notify you promptly. You may choose to:

• Wait for the product to be restocked (we’ll share an estimated timeline),

• Exchange it for another product of equal value, or

• Receive store credit for the same amount, redeemable anytime on future purchases.
  Refunds are issued only in exceptional cases where the item cannot be restocked within a reasonable period.

7. Returns & Exchanges

For details on returns, exchanges, and eligibility, please refer to our [Returns & Exchange Policy].

8. Acceptance of Terms

By placing an order with Ziorris, you acknowledge and agree to our shipping, returns, and refund policies.

9. Contact Information

For any order or delivery-related queries:
📧 Email: [support@ziorris.com]
💬 WhatsApp / Helpline: Available during business hours
⏱️ Response Time: Within 24–48 hours